Enterprise-wide systems are general systems that follow the value chain process of collecting, storing, distributing, and applying content and knowledge. This type of system allows for the use of portals, search engines, and collaboration tools.
Enterprise-wide management systems are capable of generating knowledge from both explicit and tacit information. Knowledge is generated from a multitude of outlets such as training documentation, service tickets, presentations, reports, email communications, phone recordings, etc and is most often generated by users or employees within the organization.
The most common type of knowledge capture system for enterprise-wide management systems is an enterprise content management system. Once information is generated by users, an enterprise content management system uses a unified repository to capture the data, tag it, and manage it. Several software programs can be used to manage content. Several companies such as EMC, IBM, and Oracle have developed this type of software for companies to use (Laudon & Laudon, 2012).
Once content has been generated and captured, knowledge transfer can occur. Enterprise-wide systems use their unified repository they have created internally and project the information externally to the organization or other organizations and customers (Laudon & Laudon, 2012). Information can be placed on an Intranet site, SharePoint site, RSS feeds, social networks, etc.